But the best
gifts are the ones that take you by surprise. A birthday wish from an old
school buddy who you haven’t been in touch with, a surprise birthday party with
all your close family and friends there, a visit from a relative who lives in
another country, or even an unexpected email from your favorite clothing store
giving you a special discount to celebrate your special day!
Yes, who
wouldn’t like to receive a special something from their favorite stores or
restaurants, offering a discount, free gift or even a personal sale?
Customers
don’t expect you to know their birthdays and thus this is a very smart way to
market to them. Most people only like to shop when the stores are offering
sales or eat at restaurants where they can use discount coupons. So harnessing
this as a marketing strategy is a great idea as your customers will appreciate
your intelligent and relevant 1:1 marketing skills. They will also take
advantage of this offer and return to your store or restaurant in the future!
Keeping in
mind that not all customers are a fan of receiving what most people consider ‘junk
mail’ and don’t like the constant email blasts, they will definitely appreciate
the thoughtfulness of the offer and even take you up on it. The $20 off coupon,
30% discount on their next purchase or a free desert on their meal offer, might
even turn out to be a great celebration on their birthday!